Generve leads a)plan’s Customer Success, working directly with customers and clients to guarantee a relevant and optimized program.
Generve serves as the primary point of contact for a)plan customer account management, including partnering on renewals and expansions. As an expert in a)plan’s coaching roster, she oversees the coach-matching process to ensure clients are well paired with coaches that meet their needs.
Generve also provides customers with data-rich reports on user engagement, organizational trends, and recommendations for growth opportunities, in order to measure the impact and return on the investment of a)plan coaching and training programs. Generve brings 9 years’ experience at MachineMax, Alight Solutions and Businessolver. She lives in Milwaukee, Wisconsin with her husband and daughter.